Refund policy

Returns

At The Cable Tie Factory, we take pride in supplying high-quality products that meet our customers' expectations.

Please choose your products carefully, as we do not accept returns or provide refunds for change of mind, incorrect selection, or if the product is no longer required.

Returns will only be accepted where a product is found to be faulty, defective, damaged upon delivery, or where an incorrect item has been supplied by us.

Faulty or Incorrect Products

If you believe you have received a faulty, defective, damaged or incorrect product, please contact us within 7 days of receiving your order.

To assist us in assessing your claim, please provide:

Your order number.
A description of the issue.
Clear photographs of the product, packaging and any damage where applicable.

We may request that the product be returned for inspection before a replacement or refund is approved.

Where a claim is verified, we will, at our discretion and in accordance with the Australian Consumer Law:

Replace the product;
Repair the product (where applicable); or
Provide a full refund.

If the return is approved due to our error or a confirmed product fault, The Cable Tie Factory will cover the reasonable cost of return shipping.

Products Not Eligible for Return

The following items cannot be returned unless they are faulty or supplied incorrectly:

Products ordered in error.
Products no longer required.
Products purchased due to a change of mind.
Products that have been used, installed, modified or damaged after delivery.
Special-order or custom products.

How to Make a Warranty or Fault Claim

Please email info@thecabletiefactory.com.au with the following information:

Order number
Name or business name
Description of the issue
Supporting photographs

Our team will assess your claim and provide return instructions where required. Please do not return products without prior authorisation.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, limits or modifies any rights you may have under the Australian Consumer Law.